Customer Service Representative
Deliver Delight at Every Interaction
TeamPROPEL’s Got Your Customers Covered.
24/7 Customer Support
TeamPROPEL ensures your customers receive assistance anytime, anywhere.
Scalable Support Solutions
Adapt to peak times without the hassle of hiring and training new staff.
Enhanced Customer Satisfaction
Deliver consistent and personalized experiences that foster loyalty.
How Helps?
Inconsistent Customer Experiences?
Let TeamPropel ensure every customer receives prompt and professional support.
24/7 Customer Support
● Ensure customers receive assistance around the clock, including weekends and holidays
● Provide consistent support across all time zones
● Reduce wait times with immediate response availability
Order and Account Management
● Process orders, returns, and refunds
● Update customer account info and preferences
● Coordinate shipping and delivery updates
Inquiry Management
● Swiftly handle customer inquiries via phone, email, or live chat
● Empower customers with accurate and detailed product and service information
● Stay updated on company policies and industry trends to provide relevant advice
● Address pricing, availability, and order status queries
CRM and Data Management
● Maintain customer records in CRM systems
● Track interactions and feedback
● Generate service performance reports
Multichannel Support
● Respond via email, phone, live chat, and social media
● Handle complaints and provide timely resolutions
● Manage support tickets and follow-ups
Knowledge Base and Documentation
● Create and update FAQs and help articles
● Log common issues and internal procedures
● Assist in training material preparation
How It Works
We Learn Your Needs. You Gain a Team. Together, We Propel Forward.
Step 2: Meet Your Dream Team
In just a few days, our Placement Specialists team will present 1–3 top candidates matched to your needs—with skill summaries, sample work, and even intro videos. You can interview them yourself or let us handle the matching. Either way, we’ve got your back.
Step 3: Onboarding & Training
Once you choose your VA, we jump in together! Our Client Success Team makes onboarding smooth and collaborative—we'll help your VA get plugged into your systems, coordinate the right tools for communication, and walk you both through expectations and training so you're aligned from day one
Step 1: Let's Talk – Discovery Call
Every great partnership starts with a conversation. We’ll hop on a 15–30 minute call to understand your business goals, challenges, and the type of support you need. Together, we’ll shape the vision for your ideal virtual assistant.
With everything set up, it's go-time! We officially launch your engagement and continue walking alongside you. Expect regular check-ins, performance reviews, and real-time support. Whether you’re scaling up or fine-tuning, we’re here to make sure you always get the most value from your virtual team.